CUSTOMER SERVICE REPRESENTATIVE

Job Description

We are currently looking for an A+ caliber Customer Service Representative capable of providing a unique level of customer service, responsiveness & attention to detail that provides our company with a conspicuous competitive advantage. Our Ideal Candidate would be an experienced customer service professional with a positive attitude, can-do attitude, & unique attention to detail.

Responsibilities

•  Rapid responsiveness to all Inbound Customer Service Calls
• Telephone personality and attitude towards picking up the phone
• Capture Customer Information & Details
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Create an opportunity for sales by building rapport and a positive first impression with a potential client
• Express empathy and compassion, taking full ownership of the client’s satisfaction
• Efficiently enter accurate and detailed records of customer interactions and actions taken
• Consistently follow order entry guidelines with minimal errors
• Achieve goals set by the company while maintaining high-quality calls and following expected call flows and scripts
• Keep Documentation Up-to-date
• Work well according to guidelines and complete work with minimal oversight

Qualifications

•  Dedicated to providing superior customer service
• A team player with high level of dedication
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Proficient in Microsoft Word, Outlook, Excel